Step By Step - Updating IOS 4.x Beta To Your Device

OPEN E-Commerce

People always ask me about tying the new trends of the OPEN Brand or Social Commerce into what is reality in the technology world of E-Commerce.  I found myself sitting at the Partner conference for ATG in January this year while the ATG leadership team was talking about the future of their platform and how it was the last platform you would ever need.  This got me thinking how that would become a reality due to the cost ramifications when I know that my client’s best interests are my number one objective.  It suddenly dawned on me this week as I was working through a myriad of E-Commerce issues as it relates to a number of my Retail clients that this new world of E-Commerce should be MUCH LESS EXPENSIVE, both to build and to maintain.  Given budgets this year, this is extremely important.

The first question that comes to mind is just how can I do all things social and be where my customers are while maintaining costs?  It seems we can’t touch our core E-Commerce solutions for less than 7 figures… That, however, IS the answer.  You DON’T touch your core Commerce functionality.

Your CORE E-Commerce functionality should be these things and these things only: •    Catalog •    Checkout (Payment and Fraud) •    Inventory Management •    Fulfillment •    Back Office Integration The things I find myself being asked to change the most are things like this: •    Facebook Applications/Fan Pages •    Path to Product/Checkout •    SEO •    Personalization/Scenarios •    Search Implementations (Endeca, Google) •    Advertising Campaigns The previous items are the most common pieces that drive conversion and sales for marketing organizations.  Let’s face it, Back Office integration is more of a cost of doing business vs. something you can show true ROI on, at least in the short term. How do you DO IT? I have long been a fan of the acronym KISS (Keep It Simple Stupid).  The running norm is to try and build everything into the Core Commerce system, which generally ends with everyone being less than pleased.  Boiling the ocean is not something anyone should undertake.  An E-Commerce solution can be broken up into 3 basic layers: •    Front-End •    Commerce Enablement •    Back Office Segregating these layers allows for a scalable and organized approach to not just e-commerce, but commerce in general.  Back Office pieces such as Data Warehouse, CRM, Inventory Management, Warehouse Management, etc. are all core competencies of your business.  These areas would be managed and run as they are today, but with the new approach, there would be significantly more clarity about what needs to be done. Commerce Enablement is all about connecting these Back Office systems to your commerce system in a consistent way so that the inputs and outputs are always a known quantity.  By settling on what these inputs and outputs should be, clear lines of delineation can be drawn, simplifying your organization and minimizing your need for overhead. Clients should focus on the only exposed items of your E-Commerce system to be your catalog being available and REST APIs being available for the following things: •    Add to cart •    Remove from cart •    Check Inventory •    Checkout •    Get Confirmation These are the core functions necessary to be able to checkout a customer.  Everything else is something extra and it can generally be done for a lot less than trying to build it all into the Core Commerce system.  The separation will allow front-end applications to be built, upgraded, modified, and extended without affecting the core commerce experience.  What does that end up meaning?  Everything costs a lot less. This sounds too good to be true… There are some drawbacks to this approach.  Personalization would not be done via the core commerce platform, however there are lots of SaaS based personalization services from ATG that are available for your promotions that are significantly easier to implement into your code base. The upsides are endless… Point of Sale registers can be easily replaced by a web based system that will eliminate long and difficult closing processes and it will allow for cross sell and upsells from the register and even in the dressing room.

I like to always say that a picture is 1,000 words.  In this case, it's less than 1,000 :)

Next up..  RFID

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Droid Eris vs iPhone vs Droid vs Blackberry Storm

I have been in a very unique position the past few weeks to be able to run consistent comparisons of these 4 phones together and I have tweeted about it and while I love Twitter and Facebook, questions about my feelings on the 4 phones can't be explained in 140 characters or less.

Sorry for all the pictures, but they kindof tell the story.  I will break this down into a few categories:

Apps

Time wasting apps

Games

Social Media Apps

Productivity Apps (searching, maps, etc.)

Web surfing

Multi tasking

Business usage

Call quality

Service

Network Speeds

Ergonomics

Now, that's a lot of categories, but I think across them it can tell the story of which phone is best for you.  That's what this is really about.  Not one phone is the best phone period, because like all things, the value is in the eye of the beholder and ultimately the consumer will decide.

I encourage you all to read all of the categories though as they will help you all get the best perspective.

APPS:

I will knock out time wasting apps first, now these account for 99% of all apps on the Apple App Store, the Blackberry App Store and the Android Market.  Each phone has good to adequate apps for weight management, media streaming (Pandora, Slacker Radio, etc.) however the iPhone just has more of them.  Will you use them outside of the major ones, probably not, but they are there and choice is a good thing.

Games:

This is where I see the iPhone truly outshining every other device and to be honest, I don't know if any Android device will ever be able to compete.  Blackberry, well, let's just move on because the games on the storm are simply embarrassing.  The iPhone is always a specific OS on a specific screen with specific hardware, so you can have great games even if the hardware is better on an Android device.  It's akin to games on PCs vs. games on Consoles.  Console games are generally just better because they don't have to code for different hardware and components, etc.  I see the Android games improving, will they ever match iPhone games, I am doubtful.  The coming of Flash to both platforms will make this more interesting, but for the foreseeable future, this category is squarely with the iPhone.

Both Android devices have basically the same games available to them and while vastly superior to the Blackberry, they don't have all the titles that iPhone boasts.

Social Media Apps:

This category seemed to cause a big stir for me with several DMs on Twitter and even a couple of calls, but here goes.  I have to give the edge here to the Droid Eris.  The Motorola Droid comes in second with the iPhone third and the Blackberry in a distant 4th.  Each platform has apps for all of the major Social Media apps and most of the peripheral apps.  The biggest miss I see is no Gowalla app on Android although they say one will be out shortly.  I personally use Foursquare, but that is a different topic for a different day.

The Droid Eris comes integrated with Twitter and Facebook out of the gate and from there, each new Social network integrates throughout the platform so that I can share pictures or videos right from my photo library along with being able to email or MMS them.  The iPhone requires you to open each app and then browse your libraries.  I always have found this painful and annoying.  The Droid can be easily configured to do the things the Eris does, but the Sense UI adds some pieces onto Android to make this just a tad smoother.  The only knock I have on the Droid is the Facebook app is weaker than it's iPhone counterpart.  It is going through regular revisions that have improved it drastically over the past couple months, but it's still not as "snazzy" as the iPhone version.  Twitdroid has a 4.75* rating with 21,000+ ratings as a twitter app and it's easily as good as any of the best Twitter apps for the iPhone.  The Blackberry, well, it's apps are just bad in comparison.

A big issue I have with the iPhone is the way that notifications are generally done.  They did a great job with email and how you can control if you get a push, audio and/or vibrate.  Now imagine having that same control for each and every social media outlet you have.  Yeah, that's what Android does.  I am sorry, it's just better.  I carry both phones all the time and I find myself using my Eris the most for most of what I do.

Productivity Apps:

I didn't know how else to name this category, but things like Google Latitude, Voice, Maps, Searching, etc.  These are some of the apps I use the most and being a google phone, obviously, the Droids do these things better, but for the life of me, I don't know why the iPhone has denied these services.  The way that you can easily just speak something like "Chipotle" or "Buckeye Nissan" and it pops it right into Google maps with the ability to make the call or get Google results.  The iPhone has some of these services, but they can't be backgrounded and that really hurts their productivity.  For instance, if I need to know if my wife is getting the kids or if I am by just looking at Latitude.  This makes a big difference in a busy family where we both have to be flexible.  The Droid edges out the Eris here because the Eris is still on 1.5 vs. 2.0 of Android, so Google Goggles, which I think will revolutionize searching, is only available on 1.6 and up for Android.  This will be moot in mid January as the Eris is being upgraded.

Web Surfing:

Overall, this category is a matter of preference, however, having a truly tabbed browser on Android that loads consistently is nice.  Mobile Safari on the iPhone is an absolutely outstanding browser that renders amazingly.  My only complaint is that when you switch "tabs", it nearly always forces a reload.  I use my browser to read the news a lot and this always bugs me.  There are lots of "browser wars" posts showing speeds of page loads, but I think this is difficult to show because there are so many factors at play.  In general, I have done numerous speed tests and AT&T is generally faster downloading and Verizon is faster uploading and is more consistent.

Multi Tasking:

Multi Tasking can mean a number of things to a number of people, but I think the AT&T commercial nails it.  I have found that being able to look something up while on a call is nice and it's a limitation of the Verizon CDMA network.  I give the nod to the iPhone here.

Business Usage:

Are we talking about Blackberry?  Yeah, this is probably the only category I will give to the Blackberry.  Enterprise activation is a nice thing for IT administrators and not requiring a Gmail account or an iTunes account is a good thing for business.  The mail and calendar aps on Android and iPhone have improved significantly, but they are not as strong as Blackberry.  Good technology has mentioned that they will be releasing an iPhone app and an Android app which could make this comparison moot, but that won't get around the need for a gmail account or an iTunes account.

Call Quality:

I have to give the iPhone a 0 here.  Stopping sales in New York and I have mapped out the 3 spots where I drop calls daily on my way home have me saying this is AT&T's biggest issue.  It's not data because they seem superior (to me) there.  It looks like the new software update on Blackberry to 5.0 has them MUCH better, but I am still having shivers from 4.7.  I have never lost a call on Android and call quality is crystal clear.

Service:

Service for iPhones is an ongoing issue.  Verizon will ship you a phone immediately if there is a problem and not require you to give a credit card, etc.  You can be without a phone for days if you have a problem whereas with Verizon, you will have a new phone the next day.  Combine this with all your data being on the cloud and the Android solution makes for seamless transitions from phone to phone whereas with iPhone you have to restore from a backup with iTunes and this process is a bit scary for most consumers.  The Mobile me service (at $99/yr) makes this much better, but should you really have to pay for this when Google and Blackberry make this free?  I have to give the joint nod overall to the Droids here due to the fact that if you aren't in an enterprise situation, the Blackberry is a bit of a black hole from a restore process.

Network Speeds:

I have a post on this, but that was just with the Storm.  I have been running on-going tests and I have a basic summary of avg speeds:

iPhone: 2000 KBs Down/190 KBs Up

Droid(s): 1500 KBs Down/900 KBs Up

Blackberry: 300 KBs Down/300 KBs Up

Overall, I give the nod to the iPhone here, but at those speeds, it doesn't much matter unless you are watching video.  Unless you jailbreak though, most of this is locked down whereas tv.com's Android app allows you to watch any CBS TV show live over the network.

Ergonomics:

The iPhone is just beautiful, but I have to say that I find myself liking the Droid Eris better.  It's a little smaller and the nice backing is rubbery and doesn't slide around so much when it's in the car.  I think the iPhone is just a little too wide for easy 1 hand texting.  I am a little faster on the droid eris with 1 hand texting.  The Droid is definitely not a 1 hand texting device, it's more of a mini computer with the keyboard.  If you are just using the phone like a netbook, the Droid is superior.  The Blackberry's push in screen is just annoying to me.  It makes fast typing nearly impossible.

Conclusion:

So, there you have it.  Overall, I find the Droid Eris to be the overall most friendly and useful device if I had to choose just one.  However, I am not a big gamer on my phone and I am a big Social Media user.  The tight Android integration is the "killer app" for me and all of the other drawbacks or advantages cancel eachother out.  If I had to choose just one device, I would likely select the Eris.  I would put the Droid a close second, mainly because the nice Sense UI and smaller profile of the Eris is more to my liking, but the Droid is a fantastic phone.  Third, I have the iPhone which is mainly in third as a result of no backgrounding and hence weak Social Media integration vs. Android and the AT&T handcuffs of call quality.  I have the Blackberry a distant last and I think RIM is in serious trouble.  I see both Palm and RIM becoming hanger-ons with Enterprise users and the mainstream will be a 2 horse race with iPhone and Android.

This blog post goes against all my rules of length, but there is a lot to talk about.  Please let me know your thoughts :)

Cheers!

My rant on the new iPhone Data Plans

I believe the term is "Indian Giver" - http://en.wikipedia.org/wiki/Indian_giver

That is in a nutshell how I see AT&T now.  Anyone who knows me has heard about my my rants on companies doing these kinds of things.  Recently, Pei Wei took away free soda with your carry out order.  Since they essentially made the soda worthless, customers assume the cost is built into the food (which it must be because the food isn't "cheap").

There are dozens of examples of this in the corporate and retail world and there are acceptable and unacceptable ways of doing this.  

Acceptable ways of changing the rules generally mean it's clear that you are getting a "deal".  For instance, Best Buy may do a promotion of Buy one, Get One (BOGO) free and that promotion may run for a week or 2 weeks or it may run for a year depending on the circumstances.  However, it's clear that you are operating under a promotion.  This is the case with Dish TV and DirecTV and Cable where they may "give" you promotional pricing for a year or they may "give" you HBO and Showtime for 3 months.  However, in all cases it's pretty clear you are getting a promotion.

Alternatively, if your cable company was giving you 200 channels and then said hey, we are going to now give you 20 channels but we will charge you $10 less, would that be "OK"?  I am going to guess no in 90% of the situations.

If, for instance, 95% of the people are in the under 200MB range, then why change the rules?  Does anyone honestly buy that this is in the consumer's best interest?  It's kind of sad if you really do. 

When someone gives you something and then takes it away, it's crap.  I use quite a bit more data for streaming Pandora and downloading movies for the kids via iTunes. God forbid if you find yourself on the road and your kids are screaming for Spongebob.

Guess what?  If you are on board with this plan, you're in trouble.  Gone are the days of surfing You Tube.  I find myself wondering what is the point of an iPhone when you are locked down on data?  Everyone knows that the iPhone SUCKS as a phone.  It's only advantage were the great apps that use data.

Why does the iPhone suck as a phone?

High-powered CDMA signals have raised the "noise floor" for GSM receivers, meaning there is less space within the available band to send a clean signal. This sometimes results in dropped calls in areas where there is a high concentration of CDMA technology. Conversely, high-powered GSM signals have been shown to cause overloading and jamming of CDMA receivers due to CDMA’s reliance upon broadcasting across its entire available band.

The result of this little cross-broadcasting joust has led some cities to pass ordinances limiting the space between cell towers or the height they can reach, giving one technology a distinct advantage over the other.

This is the case is most of the US where CDMA has the advantage.  

So, most would ask, why does my iPhone drop calls more than my Blackberry?  Well, the iPhone grabs more data on a tower in addition to the voice.  GSM towers hold connections for about 60 users each vs. CDMA holds about 300 users each.  So, what happens on the iPhone is that when you move from tower to tower, there is a higher likelihood that you will get squeezed out when you switch towers.  Certain areas of high usage make these drops happen more often.

So, now what we have is all these people putting up with crappy voice service because it's really a mobile mini computer with an always on data connection.  Taking that away is a really bad move and it ensures the continued adoption of Android en masse.  This is really sad for me personally because I feel like a strong offering from the iPhone will make all the options better, however this change will likely slow down advancements. 

Personally, I use quite a bit of data on my e-mail for opening and looking at docs while on the go.  I have actually been iPhone-less since I left my last job and I have been on my Droid 100%.  I "have" to go to an AT&T plan though and I have a stay atleast until June, but now I am thinking I might as well stay with Verizon and just suck it up.  I have a real problem with locking you down to 2GB and the fact that people are actually "buying in" to this is really shocking.

So, here is what I am seeing:

AT&T vs. Verizon:

Data - AT&T wins

Voice - Verizon wins

Apps:  (Taking Jailbreak/Root out of the equation) For all intents and purposes, it's a wash now for apps that you would regularly use, however:

Android gives you Google Voice, Chat, Maps, etc. and it's all free.  You have to pay for decent navigation on iPhone.  Both have Skype, however you have to pay for it on iPhone now.

AT&T just killed their only advantage over Verizon. 

I was so excited for the new iPhone (really, I was - I admit it) and I was actually going to buy it.  However, literally EVERYTHING costs more on iPhone and to be quite frank, the Android experience is pretty darn good.  I just wish AT&T would get a decent Android device.  

Stupid move ma bell.  Feel free to comment away :)

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The 3G wars AT&T vs. Verizon

I have always had a cell phone it seems and I was definitely one of the first to get a "smartphone".  I feel that over the years, I have had a phone on all of the "major" networks, but never have I had the opportunity I had today.

While driving home for Thanksgiving, my beautiful wife agreed to drive giving me the chance to get a lot of work done.  During that time, it dawned on me that I should take this chance to see what network really was faster over time over a distance.

So, I hit areas from Columbus to Toledo to Ft Wayne, IN consistently testing Verizon's network vs. AT&T's network.  I am a long-time Verizon customer, so to say I was surprised by the outcome would be a massive understatement.

Stop One:  North Columbus

Verizon 3G:  288 down 271 Up

AT&T 3G:  2814 Down 371 Up

North of Delaware, OH:

Verizon 3G:  351 down 317 Up

AT&T 3G:  984 Down 281 Up

South of Toledo, OH:

Verizon 3G:  91 down 86 Up

AT&T Edge:  271 Down 34 Up

Just East of Indiana/Ohio border:

Verizon 3G:  72 down 71 Up

AT&T Edge:  149 Down 39 Up

OK guys and gals, these are the facts.  I haven't changed anything.

Apps/Phones Used:

Blackberry Storm

Potential excuses for slowness - Connected to corporate email server

No other apps running

Apple iPhone 3G

Potential excuses for slowness - Connected to corporate email server

No other apps running

Conclusion:

I guess if I were Verizon, they can claim that something is 3G when maybe it really isn't so fast?  I have "felt" that my phones were slow on Verizon's network (I have had 3 blackberries and a Palm Treo) and all of them felt slow, but there was no good way to benchmark the speed.  The wireless cards appear to be good and I have usually been able to pull 300KB down on them and 300 up with the rare exception I have gotten them to 700 KB/s down.

Truth in advertising:

TRUE:  Verizon's 3G coverage appears to be larger in space than AT&T's 3G coverage. (Several times above in VERY rural areas, I dropped to Edge as you can see in my results)

TRUE:  AT&T is the fastest 3G network

Questions:  What is 3G?  Most people claim Edge is "2.75G", however it appears that Edge has better download speeds than I am getting on Verizon side by side, but slower upload speeds.  I guess the answer is up to interpretation, but if you believe ads, well, then..  ummmmmmm dot dot dot, you are naive :)

Happy Thanksgiving!

Offshoring - When should you?

I find this topic coming up a lot still and I am honestly kind of amazed that I still hear it so often.  When should you Off Shore some base of work for your business?  When you should off shore is very similar to asking yourself if something REALLY is a commodity.  Unless something is a commodity, it's not a good idea to outsource it.  Additionally, if your motivation is to save money, you will lose.

What is a commodity?  About.com defines it like this:

usually produced and/or sold by many different companies

Is uniform in quality between companies that produce/sell it. You cannot tell the difference between one firm's product and another.

If anyone has ever used any piece of software developed by anyone, it’s clear that the second point fails the commodity test badly.  However, maintenance to existing software can pass this test.  For instance, maintenance of a mainframe application or a web application should be largely a commodity.

Since we now know that NEW software development is NOT a commodity, we know that we need to pay special care to make sure that the individual or organization that is delivering us this software knows what they are doing and will meet and exceed our expectations.

In off shore development, meeting expectations is very difficult.  In speaking with people that have been through using it, the frustration levels are extremely high.  Issues are worst in communication (linguistics), time zone changes as well as tasks as simple as common status meetings quickly can become a large effort for both sides of the ocean.

There are countless stories out there detailing disaster after disaster with some organizations attempting onshore to offshore ratios as high as 1 to 11 or 1 to 15.  Even companies claiming CMMi level 5 will fall apart in situations like this (see comments for instance).  We all know the magic number to manage people even in your same office building maxes out at 7.  Even if you try and follow the hourglass model, exceeding 7 is difficult unless you are at the supervisor level which essentially implies a line worker in a factory.  Since we have proven new development insn't a commodity, that layer is essentially out.  So, a rule of thumb is if you have more than 7 direct reports, it’s too much to handle and that is if you are right there seeing these people all day, every day.  Imagine if the team you were managing were on the other side of the world.  So, when someone claims 11 or 14, watch out.

The best way I have seen off shoring work in a new development process is at a ratio of 1 onshore to a maximum of 4 people off shore.  The on shore resource will need to have personal relationships with each of the 4 off shore resources and the modules that they work on have to be able to be isolated and the requirements have to be so clear that my 7 year old would understand exactly what the ask is.

These are the best practices that I live by when it comes to off shoring, what do you think?

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RFID in an OPEN world

RFID has been around for several years and my first introduction to it was several years ago when I had the pleasure of working with some visionaries at Simon Property Group.  We were looking at RFID to track kids in the malls for their parents.  RFID has come a long way since then and I am still amazed it hasn't really caught on.

If you read my last post on OPEN E-Commerce and you take that approach, implementing RFID in your retail locations and showing immediate ROI on it is within easy reach.

I read a really good blog post on the subject here: How to Implement RFID in a Store Quickly.  They go over, in detail, how your employees can even install the system.  They mention the big thing in retail which is reduced shrinkage.  At the touch of a button, you can know where every item in your inventory is.

What would really make the ROI extreme though?

If your store is setup with a wireless internet connection (this can be done very easily even with a Verizon myfi), installing small, netbook type computers into the dressing rooms with the RFID sensor at the door will pay for itself in spades.

Scenario:  Customer walks into the dressing room with some size 4 jeans and 2 medium t-shirts.  The RFID will automatically sense how many items and what items are present.  This can be displayed on the screen with ratings and reviews (which could also be added right there in the dressing room) as well as recommended cross sell and upsell items.

Lots of information can be garnered just from what a customer takes into the dressing room.  For instance, we know she is a woman, looking for casual wear and she is a size 4.  By feeding this information into an engine such as ATG recommendations, the system will use it's Artificial Intellegence (AI) features to call out what things would go with the items best.  All of this information will also help you on-line as the additional information feeding into the recommendations engine will create better recommendations.

Talk about wow-ing your customers and making sure they know that you care about them and are giving them the most OPEN and transparent information they can get.

If you are in Retail, it's about moving the dial and nothing will move the dial like this will!